Lifeline Terms Conditions

Last Updated: January 19, 2026.

LTE Wireless GENERAL LIFELINE SERVICE TERMS AND CONDITIONS

(APPLIES IN ALL AUTHORIZED STATES AND TERRITORIES EXCEPT CALIFORNIA)

1. Agreement to Terms and Conditions.These LTE Wireless General Lifeline Service Terms and Conditions (“General Lifeline Terms and Conditions”) and the Terms and Conditions, including the LTE Wireless Terms and Conditions for Wireless Coverage, located at www.ltewireless.com and incorporated herein by reference, apply to LTE Wireless Lifeline Services in all authorized states and territories except California. These General Lifeline Terms and Conditions are supplemental and in addition to the Terms and Conditions, including the LTE Wireless  Terms and Conditions for Wireless Coverage. With regard to LTE Wireless Lifeline Services, if these General Lifeline Terms and Conditions conflict with the Terms and Conditions, these General Lifeline Terms and Conditions shall control. In interpreting these General Lifeline Terms and Conditions, LTE Wireless Lifeline Plans shall be treated as prepaid Services. By using your LTE Wireless Lifeline Service Plan or Lifeline Device, you accept these General Lifeline Terms and Conditions.
2. Plan Options. You understand and agree that LTE Wireless may change the LTE Wireless Lifeline Plans (including any rates and fees) at any time by updating Plan information on LTE Wireless’s website. If you change your choice of Plans, your changes will not be effective until the subsequent month. If you choose a LTE Wireless Lifeline Plan which is not free, you will automatically be switched to the free Plan upon any failure to timely make a prepayment.
3. Government Subsidized. Lifeline is supported by subsidies from state and federal governments including the Federal Universal Service Fund program. You acknowledge and agree that LTE Wireless may immediately modify or terminate the LTE Wireless Lifeline Plans in the event that there are any changes to the applicable governmental programs and subsidies.
4. LTE Wireless Lifeline Availability. LTE Wireless Lifeline Plans are only available in areas where LTE Wireless has been authorized by the applicable state and/or federal agency. To enroll in a LTE Wireless Lifeline Plan, your principal residence address must be within an authorized area.
5. Customer Eligibility. To be eligible for a LTE Wireless Lifeline Plan, you must meet the applicable eligibility standards in effect at the time of application (i.e., based upon your household income or your enrollment in a qualifying program), and the Lifeline account must be in your name. You are responsible for notifying LTE Wireless if you no longer meet the applicable eligibility standards for Lifeline within 5 days of becoming aware of such ineligibility. In the event LTE Wireless determines that you are no longer eligible for Lifeline, LTE Wireless will notify you that your Service will be discontinued 30 days after you are provided notice unless you contact LTE Wireless within that timeframe to notify LTE Wireless that it is in error. You will then have 30 additional days to submit evidence that you still meet the applicable Lifeline requirements. If you advise LTE Wireless that you no longer qualify for Lifeline, LTE Wireless will deactivate your LTE Wireless Lifeline Service.
6. Application Form. To qualify and receive Service under a LTE Wireless Lifeline Plan, you must complete the applicable application form and certify your eligibility, among other terms and requirements, in writing under penalty of perjury. You acknowledge and agree that LTE Wireless may retain all such customer certifications and documentation in order to furnish proof of customer eligibility as may be required by applicable law. Further, by completing an application form, you consent to the release of your customer information (including financial information) to governing state and federal agencies. This consent survives any termination of your Lifeline application. You activate your Lifeline Service by submitting the application form and completing the eligibility verification and enrollment process.
7. Acceptance of Customer Application. Your submission of an application form does not constitute automatic acceptance into Lifeline. LTE Wireless has the right, in its sole discretion, to reject any application form if LTE Wireless has a reasonable belief that accepting the application would violate federal or state law, Lifeline rules or result in waste, fraud, or abuse of Lifeline. LTE Wireless may review your eligibility status at any time. If you are no longer eligible for a LTE Wireless Lifeline Plan, LTE Wireless will de-enroll you from the LTE Wireless Lifeline Plan and may terminate your account. If you misrepresent your eligibility for a LTE Wireless Lifeline Plan, you agree to pay us the additional amount you would have been charged under the most favorable Plan for which you are eligible.
8. Device for Lifeline; Returns and Unlocking. If LTE Wireless accepts your application, you may, at LTE Wireless’s sole discretion, receive a free Device from LTE Wireless (“Lifeline Device”), selected by LTE Wireless.. If you lose or damage your Lifeline Device, contact Customer Service for replacement Device options and pricing. Lifeline Devices are provided “as is” and without warranty. Notwithstanding the foregoing, if the Lifeline Device is defective within 90 days of first use, is returned to LTE Wireless at the customer’s own cost within 10 days of the expiration of the 90 days period, and is not defective due to physical abuse or water damage as determined by LTE Wireless; then LTE Wireless will send a comparable replacement Lifeline Device to the customer at LTE Wireless’s cost. Due to availability, the same Device model may not be provided. Before sending in a defective Lifeline Device, you must contact Customer Service for the appropriate return address.

LTE Wireless, upon request, will unlock prepaid Lifeline Devices no later than 1 year after initial activation, consistent with reasonable time, payment, or usage requirements. LTE Wireless reserves the right to decline an unlock request if we have a reasonable basis to believe that the request is an effort to defraud LTE Wireless or its subscribers or that the Lifeline Device is stolen.

9. Maximum of One Lifeline Account per Household. Lifeline is a government assistance program, and Lifeline Service is non-transferable. Only eligible consumers may enroll, and Lifeline is limited to one discount per household. If you or any member of your household receives a Lifeline-supported telephone line from any other Lifeline provider at the time of your enrollment with LTE Wireless and you consent to transfer your benefit, your Lifeline benefit will be transferred from that other provider to LTE Wireless and you will lose your service with that other provider.
10. Annual Re-certification Requirement. To remain eligible for LTE Wireless Lifeline, you must annually re-certify your Lifeline eligibility as required by applicable law.
11. Change of Address. If you move, you agree to notify LTE Wireless within 30 days.
12. Non-transferrable. Your Lifeline Device and Service are non-transferrable. You agree not to give away, resell, or offer to resell them.
13. Blocked Services. LTE Wireless reserves the right to block calls and services that are not subsidized by the applicable government programs and/or that are not prepaid for by you. Unauthorized manipulation, modification, adjustment, or repair made to your device to allow the making of blocked calls shall constitute a violation of these General Lifeline Terms and Conditions.
14. Rollover. Unless required by applicable law, unused minutes will not be rolled over to subsequent months. Help@ltewireless.com for details.
15. Top Ups. Top Ups to your account for Lifeline Service will be valid for 30 days from purchase. When the Top Ups to your account expire or you use your allocated data, your account will become inactive for the remainder of your monthly cycle until the next renewal date unless you purchase another Top Up. If your account is inactive, you will not be able to utilize your device for any purpose except to call 911 emergency services and Customer Service. Credits cannot be transferred from one account to another. If your account becomes inactive, we may de-activate your account and you may lose your telephone number.
16. Termination for Non-Usage. In the event that you do not use your LTE Wireless Lifeline Services for 30 days, LTE Wireless will notify you that you will have a 15-day cure period during which you can contact LTE Wireless to confirm that you want to continue receiving Lifeline Services from LTE Wireless. If your LTE Wireless Lifeline Service is not used during the 15-day cure period, you will be deenrolled from the LTE Wireless Lifeline Services.
17. Termination for Breach. In the event that you breach these General Lifeline Terms and Conditions, LTE Wireless reserves the right to immediately de-enroll you from LTE Wireless Lifeline Service.
18. Discontinuation of LTE Wireless Lifeline Services. LTE Wireless reserves the right to discontinue its Lifeline Services at any time upon prior notice to you.
19. Cancellation.You may cancel your LTE Wireless Lifeline Services by calling Customer Service to de-enroll. Upon de-enrolling, you will not receive any refund.
20. State Dispute Resolution Information.Unresolved questions or complaints regarding Lifeline service may be directed to the following state offices or agencies: Colorado: Colorado Public Utilities Commission, Consumer Affairs, 1560 Broadway, Suite 250, Denver Colorado 80202, Phone (303) 894-2070or (800) 456-0858, FAX (303) 894-2432, email PUCconsumer.complaints@dora.state.co.us. Georgia: Georgia Public Service Commission’s Consumer Affairs Unit at (404) 656-4501. Iowa:  Iowa Utilities Board, Customer Service, 1375 E. Court Ave., Des Moines, IA 50319. (877) 565-4450. Kansas: Kansas Corporation Commission, Office of Public Affairs and Consumer Protection, at KCC – Consumer Protection, 1500 SW Arrowhead Road, Topeka, KS 66604 or toll-free (800) 662-0027 or in Topeka (785) 271-3140. Hearing or speech impaired TDD Kansas Relay Center (800) 766-3777. Massachusetts: Department of Telecommunications and Cable, (DTC), One Federal Street, Suite 0740, Boston, MA 02110-2012, call (800) 392-6066 (toll free), fax (617) 988-8288 or online at consumer.complaints@mass.gov. Ohio: Public Utilities Commission of Ohio, (800) 686-7826 (toll free), 8:00 a.m. to 5:00 p.m. weekdays. www.puco.ohio.gov. Hearing or speech impaired customers may dial 7-1-1 (Ohio Relay Service). Pennsylvania: PA Public Utilities Commission, Bureau of Consumer Services, P.O. Box 3265, Harrisburg, PA 17105-3265 or call 1-(717) 783-1740 or toll free (800) 692-7380. Vermont: Vermont Department of Public Service Consumer Affairs & Public Information Division, 112 State Street, 3^rd Fl, Montpelier, VT 05620-2601. (800) 622-4496 or (802) 828-2811 TTY: (800) 734-8390. Washington: Washington State Office of Attorney General, Consumer Protection Division at (800) 551-4636. West Virginia: West Virginia Public Service Commission, 201 Brooks Street, Charleston, WV 25301. Puerto Rico:  Telecommunications Bureau of the Puerto Rico Public Service Regulatory Board, 500 Ave. Roberto H. Todd (Parada 18-Santurce), San Juan, Puerto Rico 00907-3941.