Lifeline Terms Conditions

Last Updated: January 19, 2026.

LTE Wireless GENERAL LIFELINE SERVICE TERMS AND CONDITIONS

(APPLIES IN ALL AUTHORIZED STATES AND TERRITORIES EXCEPT CALIFORNIA)

1. Agreement to Terms and Conditions.These LTE Wireless General Lifeline Service Terms and Conditions (“General Lifeline Terms and Conditions”) and the Terms and Conditions, including the LTE Wireless Terms and Conditions for Wireless Coverage, located at www.ltewireless.com and incorporated herein by reference, apply to LTE Wireless Lifeline Services in all authorized states and territories except California. These General Lifeline Terms and Conditions are supplemental and in addition to the Terms and Conditions, including the LTE Wireless  Terms and Conditions for Wireless Coverage. With regard to LTE Wireless Lifeline Services, if these General Lifeline Terms and Conditions conflict with the Terms and Conditions, these General Lifeline Terms and Conditions shall control. In interpreting these General Lifeline Terms and Conditions, LTE Wireless Lifeline Plans shall be treated as prepaid Services. By using your LTE Wireless Lifeline Service Plan or Lifeline Device, you accept these General Lifeline Terms and Conditions.
2. Plan Options. You understand and agree that LTE Wireless may change the LTE Wireless Lifeline Plans (including any rates and fees) at any time by updating Plan information on LTE Wireless’s website. If you change your choice of Plans, your changes will not be effective until the subsequent month. If you choose a LTE Wireless Lifeline Plan which is not free, you will automatically be switched to the free Plan upon any failure to timely make a prepayment.
3. Government Subsidized. Lifeline is supported by subsidies from state and federal governments including the Federal Universal Service Fund program. You acknowledge and agree that LTE Wireless may immediately modify or terminate the LTE Wireless Lifeline Plans in the event that there are any changes to the applicable governmental programs and subsidies.
4. LTE Wireless Lifeline Availability. LTE Wireless Lifeline Plans are only available in areas where LTE Wireless has been authorized by the applicable state and/or federal agency. To enroll in a LTE Wireless Lifeline Plan, your principal residence address must be within an authorized area.
5. Customer Eligibility. To be eligible for a LTE Wireless Lifeline Plan, you must meet the applicable eligibility standards in effect at the time of application (i.e., based upon your household income or your enrollment in a qualifying program), and the Lifeline account must be in your name. You are responsible for notifying LTE Wireless if you no longer meet the applicable eligibility standards for Lifeline within 5 days of becoming aware of such ineligibility. In the event LTE Wireless determines that you are no longer eligible for Lifeline, LTE Wireless will notify you that your Service will be discontinued 30 days after you are provided notice unless you contact LTE Wireless within that timeframe to notify LTE Wireless that it is in error. You will then have 30 additional days to submit evidence that you still meet the applicable Lifeline requirements. If you advise LTE Wireless that you no longer qualify for Lifeline, LTE Wireless will deactivate your LTE Wireless Lifeline Service.
6. Application Form. To qualify and receive Service under a LTE Wireless Lifeline Plan, you must complete the applicable application form and certify your eligibility, among other terms and requirements, in writing under penalty of perjury. You acknowledge and agree that LTE Wireless may retain all such customer certifications and documentation in order to furnish proof of customer eligibility as may be required by applicable law. Further, by completing an application form, you consent to the release of your customer information (including financial information) to governing state and federal agencies. This consent survives any termination of your Lifeline application. You activate your Lifeline Service by submitting the application form and completing the eligibility verification and enrollment process.
7. Acceptance of Customer Application. Your submission of an application form does not constitute automatic acceptance into Lifeline. LTE Wireless has the right, in its sole discretion, to reject any application form if LTE Wireless has a reasonable belief that accepting the application would violate federal or state law, Lifeline rules or result in waste, fraud, or abuse of Lifeline. LTE Wireless may review your eligibility status at any time. If you are no longer eligible for a LTE Wireless Lifeline Plan, LTE Wireless will de-enroll you from the LTE Wireless Lifeline Plan and may terminate your account. If you misrepresent your eligibility for a LTE Wireless Lifeline Plan, you agree to pay us the additional amount you would have been charged under the most favorable Plan for which you are eligible.
8. Device for Lifeline; Returns and Unlocking. If LTE Wireless accepts your application, you may, at LTE Wireless’s sole discretion, receive a free Device from LTE Wireless (“Lifeline Device”), selected by LTE Wireless.. If you lose or damage your Lifeline Device, contact Customer Service for replacement Device options and pricing. Lifeline Devices are provided “as is” and without warranty. Notwithstanding the foregoing, if the Lifeline Device is defective within 90 days of first use, is returned to LTE Wireless at the customer’s own cost within 10 days of the expiration of the 90 days period, and is not defective due to physical abuse or water damage as determined by LTE Wireless; then LTE Wireless will send a comparable replacement Lifeline Device to the customer at LTE Wireless’s cost. Due to availability, the same Device model may not be provided. Before sending in a defective Lifeline Device, you must contact Customer Service for the appropriate return address.

LTE Wireless, upon request, will unlock prepaid Lifeline Devices no later than 1 year after initial activation, consistent with reasonable time, payment, or usage requirements. LTE Wireless reserves the right to decline an unlock request if we have a reasonable basis to believe that the request is an effort to defraud LTE Wireless or its subscribers or that the Lifeline Device is stolen.

9. Maximum of One Lifeline Account per Household. Lifeline is a government assistance program, and Lifeline Service is non-transferable. Only eligible consumers may enroll, and Lifeline is limited to one discount per household. If you or any member of your household receives a Lifeline-supported telephone line from any other Lifeline provider at the time of your enrollment with LTE Wireless and you consent to transfer your benefit, your Lifeline benefit will be transferred from that other provider to LTE Wireless and you will lose your service with that other provider.
10. Annual Re-certification Requirement. To remain eligible for LTE Wireless Lifeline, you must annually re-certify your Lifeline eligibility as required by applicable law.
11. Change of Address. If you move, you agree to notify LTE Wireless within 30 days.
12. Non-transferrable. Your Lifeline Device and Service are non-transferrable. You agree not to give away, resell, or offer to resell them.
13. Blocked Services. LTE Wireless reserves the right to block calls and services that are not subsidized by the applicable government programs and/or that are not prepaid for by you. Unauthorized manipulation, modification, adjustment, or repair made to your device to allow the making of blocked calls shall constitute a violation of these General Lifeline Terms and Conditions.
14. Rollover. Unless required by applicable law, unused minutes will not be rolled over to subsequent months. Help@ltewireless.com for details.
15. Top Ups. Top Ups to your account for Lifeline Service will be valid for 30 days from purchase. When the Top Ups to your account expire or you use your allocated data, your account will become inactive for the remainder of your monthly cycle until the next renewal date unless you purchase another Top Up. If your account is inactive, you will not be able to utilize your device for any purpose except to call 911 emergency services and Customer Service. Credits cannot be transferred from one account to another. If your account becomes inactive, we may de-activate your account and you may lose your telephone number.
16. Termination for Non-Usage. In the event that you do not use your LTE Wireless Lifeline Services for 30 days, LTE Wireless will notify you that you will have a 15-day cure period during which you can contact LTE Wireless to confirm that you want to continue receiving Lifeline Services from LTE Wireless. If your LTE Wireless Lifeline Service is not used during the 15-day cure period, you will be deenrolled from the LTE Wireless Lifeline Services.
17. Termination for Breach. In the event that you breach these General Lifeline Terms and Conditions, LTE Wireless reserves the right to immediately de-enroll you from LTE Wireless Lifeline Service.
18. Discontinuation of LTE Wireless Lifeline Services. LTE Wireless reserves the right to discontinue its Lifeline Services at any time upon prior notice to you.
19. Cancellation.You may cancel your LTE Wireless Lifeline Services by calling Customer Service to de-enroll. Upon de-enrolling, you will not receive any refund.
20. State Dispute Resolution Information.Unresolved questions or complaints regarding Lifeline service may be directed to the following state offices or agencies: Colorado: Colorado Public Utilities Commission, Consumer Affairs, 1560 Broadway, Suite 250, Denver Colorado 80202, Phone (303) 894-2070or (800) 456-0858, FAX (303) 894-2432, email PUCconsumer.complaints@dora.state.co.us. Georgia: Georgia Public Service Commission’s Consumer Affairs Unit at (404) 656-4501. Iowa:  Iowa Utilities Board, Customer Service, 1375 E. Court Ave., Des Moines, IA 50319. (877) 565-4450. Kansas: Kansas Corporation Commission, Office of Public Affairs and Consumer Protection, at KCC – Consumer Protection, 1500 SW Arrowhead Road, Topeka, KS 66604 or toll-free (800) 662-0027 or in Topeka (785) 271-3140. Hearing or speech impaired TDD Kansas Relay Center (800) 766-3777. Massachusetts: Department of Telecommunications and Cable, (DTC), One Federal Street, Suite 0740, Boston, MA 02110-2012, call (800) 392-6066 (toll free), fax (617) 988-8288 or online at consumer.complaints@mass.gov. Ohio: Public Utilities Commission of Ohio, (800) 686-7826 (toll free), 8:00 a.m. to 5:00 p.m. weekdays. www.puco.ohio.gov. Hearing or speech impaired customers may dial 7-1-1 (Ohio Relay Service). Pennsylvania: PA Public Utilities Commission, Bureau of Consumer Services, P.O. Box 3265, Harrisburg, PA 17105-3265 or call 1-(717) 783-1740 or toll free (800) 692-7380. Vermont: Vermont Department of Public Service Consumer Affairs & Public Information Division, 112 State Street, 3^rd Fl, Montpelier, VT 05620-2601. (800) 622-4496 or (802) 828-2811 TTY: (800) 734-8390. Washington: Washington State Office of Attorney General, Consumer Protection Division at (800) 551-4636. West Virginia: West Virginia Public Service Commission, 201 Brooks Street, Charleston, WV 25301. Puerto Rico:  Telecommunications Bureau of the Puerto Rico Public Service Regulatory Board, 500 Ave. Roberto H. Todd (Parada 18-Santurce), San Juan, Puerto Rico 00907-3941.

LTE Wireless CALIFORNIA LIFELINE SERVICE TERMS AND CONDITIONS

(APPLIES ONLY IN CALIFORNIA)

1. Agreement to Terms and Conditions. These LTE Wireless California LifeLine Service Terms and Conditions (“California LifeLine Terms and Conditions”) and the Terms and Conditions, including the LTE Wireless Terms and Conditions for Wireless Coverage, located at www.ltewireless.com and incorporated herein by reference, apply to LTE Wireless California LifeLine Services in California and to California residents only. These LTE Wireless California LifeLine Terms and Conditions are supplemental and in addition to the Terms and Conditions, including the LTE Wireless Terms and Conditions for Wireless Coverage. With regard to LTE Wireless California LifeLine Services, if these California LifeLine Terms and Conditions conflict with the Terms and Conditions, these California LifeLine Terms and Conditions shall control. In interpreting these California LifeLine Terms and Conditions, LTE Wireless California LifeLine Service Plans shall be treated as prepaid Services. By using your LTE Wireless California LifeLine Service Plan or California LifeLine Device, you accept these California LifeLine Terms and Conditions.
2. Plan Options. California LifeLine Service participants are entitled to a voice-grade connection. If you do not receive a voice-grade connection, then contact LTE Wireless to cancel your service at no charge. You understand and agree that LTE Wireless may change LTE Wireless California LifeLine Services (including any rates and fees) at any time by updating Plan information on LTE Wireless’s website, subject to notice and/or approval requirements in accordance with the current regulations applicable to California LifeLine (e.g. advice letter approval or 30 day’s prior notice). If you choose a LTE Wireless California LifeLine Plan which is not free, you will automatically be switched to the free Plan upon any failure to timely make a prepayment. In the event you choose to switch from one LTE Wireless Calfornia LifeLine Plan to a different LTE Wireless California LifeLine Plan, LTE Wireless will not assess a conversion charge or claim reimbursement for a conversion charge.
3. Government Subsidized. LTE Wireless California LifeLine Services are supported by subsidies from programs run by the federal government and the California state government. You acknowledge and agree that LTE Wireless may modify or terminate its LTE Wireless California LifeLine Services in the event that there are any changes to the applicable governmental programs and subsidies, upon prior notice to you if/as required by the regulations applicable to California LifeLine.
4. Deaf and Disabled Telecommunications Program Participants and Teletypewriter Users. LTE Wireless will provide access to 2 California LifeLine discounted telephone lines to Deaf and Disabled Telecommunications Program participants or teletypewriter users. When going through the enrollment process, California LifeLine applicants can ask to receive the instructions for the relevant application form in Braille (English Only) or any instructions and the application form in large print.
5. LTE Wireless California LifeLine Availability. LTE Wireless California LifeLine Services are only available in areas where LTE Wireless has been authorized by the the State of California. To enroll in LTE Wireless California LifeLine Services, your principal residence address must be within an authorized area. A primary service address is required to receive the government subsidized services, thus LTE Wireless will not provide a default PSA to you.
6. Customer Eligibility. To be eligible for LTE Wireless California LifeLine Service, you must meet the applicable eligibility standards in effect at the time of application (i.e., based upon your household income or your enrollment in a qualifying program), and the LTE Wireless California LifeLine Service account must be in your name. You are responsible for notifying the California LifeLine Administrator if you no longer meet the applicable eligibility standards for California LifeLine. In the event the California LifeLine Administrator determines that you are no longer eligible for California LifeLine, LTE Wireless will notify you that your LTE Wireless California LifeLine Services will be discontinued. If you advise LTE Wireless that you no longer qualify for California LifeLine, LTE Wireless will deactivate your LTE Wireless California LifeLine Services within 2 business days after LTE Wireless receives your request.
7. Application. The California LifeLine Administrator will determine whether or not you are eligible for California LifeLine. Proof of eligibility is required, such as an eligible program card, statement of benefits, or income statements showing qualifying income levels. LTE Wireless will notify you when your California LifeLine application has been approved by the California LifeLine Administrator. If your application for California LifeLine Services is not approved by the California LifeLine Administrator, LTE Wireless will notify you that you are ineligible for California LifeLine Services and LTE Wireless may offer you non-California LifeLine Services under one of our non-California LifeLine Plans. You understand that by signing up for LTE Wireless California LifeLine Services, you may not have a California LifeLine plan with any other carrier (wireless or landline), and you further agree to comply with any documentation or verification procedures necessary to confirm that you qualify for California LifeLine. You activate your California LifeLine service by submitting the application and completing the eligibility verification and enrollment process.
8. Acceptance of Customer Application. Your submission of an application to the California LifeLine Administrator does not constitute automatic enrollment in California LifeLine. If you are no longer eligible for a California LifeLine Plan, LTE Wireless will de-enroll you from the California LifeLine Plan and may terminate your account. If you misrepresent your eligibility for California LifeLine, you agree to pay us the additional amount you would have been charged under the most favorable Plan for which you are eligible.
9. Device for California LifeLine; Returns and Unlocking. If LTE Wireless submits your California LifeLine application to the California LifeLine Administrator, you may, at LTE Wireless’s sole discretion, receive a free Device from LTE Wireless (“California LifeLine Device”), selected by LTE Wireless, that is pre-loaded with free minutes and texts for use until your California LifeLine application is approved by the California LifeLine Administrator. In certain circumstances, you may not be eligible to receive a California LifeLine Device. If you lose or damage your California LifeLine Device, contact Customer Service for replacement Device options and pricing. California LifeLine Devices are provided ‘as is’ and without warranty. Notwithstanding the foregoing, if the California LifeLine Device is defective within 90 days of first use, is returned to LTE Wireless at the customer’s own cost within 10 days of the expiration of the 90 days period, and is not defective due to physical abuse or water damage as determined by LTE Wireless; then LTE Wireless will send a comparable replacement California LifeLine Device to the customer at LTE Wireless’s cost. Due to availability, the same Device model may not be provided. Before sending in a defective California LifeLine Device, you must contact Customer Service for the appropriate return address.LTE Wireless, upon request, will unlock California LifeLine Devices no later than 1 year after initial activation, consistent with reasonable time, payment, or usage requirements. LTE Wireless reserves the right to decline an unlock request if we have a reasonable basis to believe that the request is an effort to defraud LTE Wireless or its subscribers or that the California LifeLine Device is stolen.Coverage limitations, including service interruptions due to terrain, signal strength, and weather, may affect the ability to make or receive calls, including calls to 911 in the event of an emergency.
10. Maximum of One California LifeLine Account per Household. California LifeLine is a government assistance program, and California LifeLine Service is non-transferable. Only eligible consumers may enroll, and California LifeLine is limited to one discount per household. If you or any member of your household receives a California LifeLine supported telephone line from any other California LifeLine provider at the time of your enrollment, you are obligated to notify the other provider that you are now on LTE Wireless California LifeLine Service. Failure to comply with this requirement is a material breach of these California LifeLine Terms and Conditions and may result in your immediate de-enrollment from LTE Wireless California LifeLine Services.
11. Annual Re-certification Requirement. To remain qualified for California LifeLine, you must successfully complete the annual renewal process authorized by the California LifeLine Administrator. If you fail to complete the annual renewal process by the required date, you will be deenrolled from LTE Wireless California LifeLine Services.
12. Change of Address.If you move, you agree to notify LTE Wireless within 30 days.
13. Non-transferrable. Your LTE Wireless California LifeLine Services are non-transferrable. You agree not to give away, resell, or offer to resell them.
14. Blocked Services. LTE Wireless reserves the right to block calls and services that are not subsidized by the applicable government programs and/or that are not prepaid for by you. Unauthorized manipulation, modification, adjustment, or repair made to your device to allow the making of blocked calls shall constitute a violation of these California LifeLine Terms and Conditions.
15. No Rollover. Unused minutes will not be rolled over to subsequent months.
16. Top Ups. Top Ups to your account for California LifeLine Service will be valid for 30 days from purchase. When the Top Ups to your account expire or you use your allocated data, your account will become inactive for the remainder of your monthly cycle until the next renewal date unless you purchase another Top Up. If your account is inactive, you will not be able to utilize your device for any purpose except to call 911 emergency services and Customer Service. Credits cannot be transferred from one account to another. If your account becomes inactive, we may de-activate your account and you may lose your telephone number.
17. Termination for Non-Usage. In the event that you do not use your LTE Wireless California LifeLine Services for 30 days, LTE Wireless will notify you that you will have a 15-day cure period during which you can use the Service or contact LTE Wireless to confirm that you want to continue receiving California LifeLine Services from LTE Wireless. If your LTE Wireless California LifeLine Service is not used during the 15-day cure period, you will be de-enrolled from LTE Wireless California LifeLine Services.
18. Termination for Breach. In the event that you breach these California LifeLine Terms and Conditions, LTE Wireless reserves the right to immediately de-enroll you from LTE Wireless California LifeLine Services.
19. Discontinuation of LTE Wireless California LifeLine Service. LTE Wireless reserves the right to discontinue its LTE Wireless California LifeLine Services at any time in accordance with the current regulations applicable to California LifeLine (e.g., upon 30 days’ prior notice to you).
20. Cancellation. You may cancel your LTE Wireless California LifeLine Services by calling Customer Service to de-enroll. Upon de-enrolling, you will not receive any refund.
21. Activation Fee. A one-time activation fee of $39.00 will be charged to all new or transferred accounts in California. You will have the option of paying the activation fee in a lump sum or in equal monthly installments with no interest for a period of no longer than 12 months. Eligible California LifeLine customers may also be eligible for a waiver of the activation fee, funded by the California LifeLine Fund. The California LifeLine Fund will pay for no more than two  activation fees per year per eligible California LifeLine household. Waivers can be applied when the California LifeLine participant: (i) establishes California LifeLine wireless telephone service for the first time; or (ii) switches from one California LifeLine telephone service provider, whether wireline or wireless, to another  California LifeLine wireless telephone service provider. Eligibility for a waiver is subject to confirmation of eligibility by the California LifeLine Administrator. The activation charge will not be applied for California LifeLine Device upgrades or replacements. If the California LifeLine household is not eligible to receive a waiver of the $39.00 activation fee from the California LifeLine Fund, LTE Wireless will use its own funds to credit the activation fee.
22. Access to Public Safety N11s. LTE Wireless will provision access to public safety N11s, including 211, 311, 511, 711, 811 and 911 where available. All of LTE Wireless’s California LifeLine eligible Plans will also provide free, unlimited access to specific public safety N11s (211, 311, 511,711, and 811).
23. California LifeLine Participant Exemptions. The California Public Utilities Commission (“CPUC”) exempts California LifeLine participants from paying public purpose program surcharges, the CPUC user fee, federal excise tax, local franchise tax, and the California 911 tax associated with telephone service. LTE Wireless will comply with this exemption. LTE Wireless will assess taxes, surcharges, user fees, federal excise taxes, local franchise taxes, and California 911 taxes only on the amount you pay for Services. Additionally, this exemption does not alter the statutory requirement for all telephone corporations in California to assess, collect, and remit public purpose surcharges on revenues collected from end-users for intrastate telecommunications services that are subject to surcharge in compliance with Pub. Util. Code §§ 285 and 710.
24. FreeAccess to California Relay Service. LTE Wireless provides free access to the California Relay Service for deaf or hearing-impaired persons or individuals with speech disabilities via the 711 abbreviated dialing code.
25. Operator Services. LTE Wireless provides access to operator services for its California LifeLine customers commensurate to its retail customers. This means that you are responsible for all one-time and recurring charges that result from the commercial relationship with LTE Wireless and from the use of its Services, including optional feature charges such as for operator assistance.
26. Local Directory Assistance/Access to 411. LTE Wireless provides access to local directory assistance and 411 for its customers. However, you are responsible for all one-time and recurring charges that result from the commercial relationship with LTE Wireless and from the use of its Services, including optional feature charges such as for directory assistance.
27. Access to 800 or 800-Like Toll-Free Services.LTE Wireless provides customers with access to 800 or 800-like toll-free services. You are responsible for any one-time and recurring charges that result from the commercial relationship with LTE Wireless and from the use of its Services, including optional feature charges such as for toll and collect calls.
28. Toll-Blocking and Toll-control Services. LTE Wireless offers its California LifeLine Service on a pre-paid basis, which means that customers pay for their Service in advance and can use only the amount of Service for which they have already paid. Additionally, LTE Wireless provides uniform pricing for both local and domestic long-distance telephone calls. Incoming international calls are billed at the same rate as domestic calls. Outgoing international calls can be made as described in the “Charges” and “Minutes and Messaging” Sections. The prepaid nature of the Service and uniform local and long-distance pricing effectively serves as a toll-blocking service.
29. 29. 911 or Other Emergency Service Location Accuracy and Reliability. Public safety officials advise that when making 911 or other emergency calls, you should always be prepared to provide your location information. Unlike traditional wireline phones, several factors may affect the ability of 911 operators to identify your telephone number or the location from where you are calling, including, for example, your location when calling, whether your device is GPS-enabled, and the caliber of a local emergency provider’s equipment. In some circumstances, an emergency call may be routed to a state patrol dispatcher or alternative resource established by local emergency service providers. Enhanced 911 (“E911”), when enabled by local emergency authorities, uses GPS technology to establish a caller’s location, but is dependent on a number of factors, such as the abilities of the local emergency authorities, GPS capabilities of your device, whether your GPS-enabled device is turned on, and your device’s ability to obtain a GPS satellite signal. Even when available, E911 does not always provide accurate location information.
30. Safety-Related Considerations with Wireless Service. Unlike traditional wireline phones, wireless devices may be removed from the home. If a wireless device is the only phone in your home, residents will not have the ability to call 911 emergency services from home when the wireless device is removed from that location. Additionally, if your device cannot acquire a signal due to poor mobile reception, you may not be able to complete 911 emergency calls. You also will not be able to contact 911 if your device is not charged. In those instances, you should dial 911 from the nearest landline phone. Some devices have a safety feature that prevents use of the keypad after dialing 911. In such cases, you should follow voice prompts when interacting with emergency service providers employing interactive voice response systems to screen calls.
31. Potential Service Coverage and Service Quality Issues. Service is subject to transmission limitations caused by certain equipment and compatibility issues, as well as weather and atmospheric conditions, topography, and structures. Service can only be available when in range of a transmission source, which you should be aware of when leaving your home area. Service is dependent on radio towers which require electricity to operate. LTE Wireless and our underlying network carriers have backup power systems in place for systems and network components, in accordance with federal and state requirements, but Service may still be limited or unavailable in the event of a power outage if backup power is not available or is exhausted. Further, Service may be temporarily refused, limited, interrupted, or curtailed due to system capacity limitations, technology migration, or limitations imposed by our underlying network carriers, or because of equipment modifications, upgrades, repairs, relocations, or other similar activities necessary or proper for the operation or improvement of our underlying network carriers’ wireless networks. Neither LTE Wireless, nor its underlying network carriers, shall have any liability for Service failures, outages, or limitations of Service.
32. Customer Support. LTE Wireless California LifeLine Service customers are provided free, unlimited access to Customer Service, with representatives who are fluent in the same language in which LTE Wireless originally marketed and sold its California LifeLine Service, by dialing the Customer Service number. At this time, LTE Wireless only markets and sells California LifeLine Service in English and therefore only provides English speaking Customer Service representatives. Customers can call for information about California LifeLine Service, Service activation, Service termination, repair services, and billing inquiries.
33. Enrollment Freeze Limitation. California LifeLine Service has the following limitation on consumers requesting the California LifeLine Service discounts for phone services.

Limitation #1 = 30 Day Waiting Period for an Enrollment Request for the California LifeLine Service Discounts for Cell Phone Service

When a consumer submits an enrollment request to receive the California LifeLine Service discounts for cell phone service, the consumer has to wait up to 30 days to submit another enrollment request. A consumer CANNOT have multiple enrollment requests for the California LifeLine Service discounts for cell phone service going at the same time. The 30-day waiting period ends when either 1) the California LifeLine Administrator sends the final eligibility decision; 2) the enrollment request is cancelled; or 3) the 30 days have passed since the enrollment request, whichever occurs first. After the 30-day clock stops, a consumer may then submit another enrollment request for the California LifeLine Service discounts for cell phone service, as applicable. A consumer can independently cancel an enrollment request by contacting the California LifeLine Administrator by phone at (877) 858-7463 or going to Check Your Status at www.californialifeline.com. LTE Wireless can also cancel an enrollment request.

California Prepaid Mobile Telephony Surcharge

Important Notice for California Prepaid Wireless Customers

Effective January 1, 2016, California law requires all sellers of prepaid wireless service to collect certain taxes, fees, and mandatory surcharges from prepaid consumers at the time of purchase. The taxes, fees, and surcharges will be combined into a single Prepaid Mobile Telephony Surcharge or “Prepaid MTS Surcharge.” The Prepaid MTS Surcharge rate will be applied to the purchase price each time you pay for Prepaid wireless service on or after January 1, 2016.

Your total charges may increase as a result of the new Prepaid MTS Surcharge.

The Prepaid MTS Surcharge may include the following taxes, fees, and surcharges that will be collected by the seller on behalf of state and local governments:

• Utility User Tax: A voter-approved tax imposed by some cities and counties to fund local services. Tax rates will vary depending on the locality where the service is purchased;
• Local 911 Emergency Telephone Service Access Charge: A voter-approved tax imposed by some cities to support local 9-1-1 emergency response systems;
• California Public Utilities Commission Telecommunications All-End-User Surcharges and User Fee: Mandated charges that support various public programs and Public Utilities Commission activities; and
• California 911 Emergency Telephone Users Surcharge: A mandatory statewide surcharge imposed by the California Office of Emergency Services to support the 9-1-1 emergency response system.

To help you understand how your total charges could increase with the new Prepaid MTS Surcharge, please note the following example. If you were to purchase $25.00 in prepaid wireless service on or after January 1, 2016 in a locality where the Prepaid MTS Surcharge rate is 10%, you will pay $22.50 for service plus a $2.50 surcharge (i.e., $25.00 x 10%) for a total of $25.00. The amount of the Prepaid MTS Surcharge will vary because some cities and counties do not impose a Utility User Tax or a local 911 Charge and cities and counties with Utility User Taxes or local 911 Charges have different rates.